Human Resource Management of Zappos.com Essays - 1386 Words

Human Resource Management of Zappos.com Introduction Human Resource management has a high impact on the overall organization being managed. HR management makes certain that human talent is used successfully and resourcefully to accomplish organizational goals. As an organization core competency, human resources has distinctive competencies that generates high value and sets apart an organization from competitors in areas such as productivity, quality and service, employee skills, and innovative changes. HR management activities can be grouped into categories which include strategic HR management; equal employment opportunity; staffing and talent management; compensation and benefits; and employee and industry relations. This paper will†¦show more content†¦Zappos employees truly believe that above all else, the secret to customer loyalty is making corporate culture a priority which is directly driven from their Human Resource management. Screening Understanding Zappos high regard to corporate culture and customer satisfaction, they take screening for new employees very seriously and have methods to select only those individuals that will promote their corporate philosophies. Even with Amazon.com’s acquisition of the online retailer in 2009, Zappos.com culture and customer loyalty are as strong as ever. Recruiting Looking for candidates that fit with Zappos ideals has its struggles. Christa Foley, the recruiting manager at Zappos.com says their tops three issues with recruiting are how they hire someone with the technical skills that will also fit in their corporate culture; ways to incorporate social media in recruiting; and finding the right technical employees which is actually their biggest challenge (Moran, 2011). Selection All potential candidates will go through at least two interviews; a culture fit interview with the HR department and a technical fit interview with the hiring manager and possibly members of the team they would be working with. Even if someone makes it through the technical interview with flying colors, if there are red flags during the culture fit interview the candidate would not be hired. TheShow MoreRelatedFinal Project One. The Specialized Online Retail Store,1161 Words   |  5 Pagesstore, Zappos, was established over eighteen years ago. The founder, Nick Swinmurn, created Zappos.com after he spent an unsuccessful day shopping for shoes both in store and online. Nick’s irritation and annoyance of his shopping experience prompted him to focus on creating an online shoe store that offered a large selection of shoes, as well as providing great customer service. Since launching Zappos.com, the company has seen enormous progression including a union with another online lea der, AmazonRead MoreZappos Leadership Style1550 Words   |  7 PagesAssignment 3 Part 1: Leadership Style: How Are Leaders Leading in the 21st Century BUS520- Leadership and Organizational Behavior December 03, 2014 Introduction Everyone loves a good pair of shoes! Well, Zappos.com has a plethora of shoes. Their CEO had a vision to build a business no one else was doing, which inspired the online shoe store. Millions of customer’s know about Zappos. Zappos provides quick and solid service. Zappos is compliant with current technology and up on to dateRead MoreOrganizational Structure: Zappos Essay1123 Words   |  5 PagesThe Organalizational Structure of Zappos.com Mark Douanglathay MGT230 January 10, 2013 Susan Cannon The Organizational Structure of Zappos.com The organizational structure of Zappos.com is revered as one of Americas’ most innovative corporate cultures. The unique structure of this company has been so successful that they have a department for business-to-business consultations that assist other companies interested in adopting the model into their own organization. From a struggling start-upRead MoreCommon Characteristics of an Organization1473 Words   |  6 PagesCommon Characteristics of an Organization COMM/350 July 9, 2012 David Sarnowski Common Characteristics of an Organization Zappos.com has moved through the trenches as they have built their business. Their company is an online shoe retailer that focuses on building a strong brand. By doing so Zappos.com profits were shown to be successful since they have been founded. With their success thee secret was very simple. The founder Nick Swinmurn started this business along with Tony Hsieh in 1999Read MoreZapposs Case1376 Words   |  6 PagesName: Nurul Afriani ID:108081100005 CASE 9.2 Zappos: Making Human Resources the Key to Customer Service Introduction Zappos.com is an online shoe retailer that has built a strong brand and has shown impressive sales growth since its founding. Zappos’s formula for success is seemingly simple. It acquires customers through word-of-mouth and search engine marketing (SEM) and then surprise them with customer service that keeps them coming back. Why Shoes? Zappos was founded by Nick Swinmurn. AtRead MoreStarbucks Company : A Successful Internet Distributor Of All Things From Shoes1491 Words   |  6 Pagesthroughout the campuses always to be seen by everyone. (Zappos, 2009) In 2014, Zappos CEO, Tony Hsieh, made the decision adopt the Holacracy management strategy, which basically did away with all managers and supervisors and instituted employee circles for assuring work deliverables are completed. This type of management basically distributes the lead and management responsibilities to all but makes all accountable to the team circle. Planning is done by everyone, the organizing and leadership is asRead MoreAlignment Of Human Resource And Business Strategies Essay1535 Words   |  7 PagesAlignment of Human Resource and Business Strategies Human resource (HR) departments work alongside business leaders to support their company’s mission, vision, values and core business practices. They must create strategies that will guide their efforts toward achieving the company’s objectives. Business leaders develop business strategies to achieve company objectives and satisfy the needs of stakeholders. Successful HR management strategies develop align with an organization’s business strategyRead MoreZappos Faces Competitive Challenges Essay examples745 Words   |  3 Pages Zappos seems to be well-positioned to have a competitive advantage over other online retailers. What challenges discussed in Chapter 1 pose the biggest threat to Zappos’ ability to maintain and enhance its competitive position? How can human resource management practices help Zappos meet these challenges? Despite the high levels highlighted of the Zappos, certain challenges remain a threat towards the process of maintaining its position. The global economic and financial recession that led toRead MoreOverview and Analysis of Zappos.com 1719 Words   |  7 PagesZAPPOS.COM 2009: Clothing, Customer Service, and Company Culture Business strategy and model: Zappos.com had a differentiation strategy with which they had differentiated themselves from the rest of the market. They had use a unique corporate culture in their company which was one of the major competitive edges of the company. According to the CEO of the company, Tony Hsieh, that everything that they had done at Zappos such as their relationships with 1,200 to 1,500 brands, policies and websiteRead MoreMarketing Analysis Of Zappos.com Owns A Stable Source Of Competitive Advantage By Producing Its Own Shoes Line6352 Words   |  26 Pages1 – Executive Summary Zappos.com owns a consistent share of shoe buyers’ market and maintain a solid and prominent position in online retailing. Although the numbers suggest that the company serves the US market like no other company, an expansion of its current share should be considered. Even thou the investments that this would require, we agree that Zappos could expand and build a stable source of competitive advantage by producing its own shoes line, followed in the future by it’s own shoe